You must be 18 years of age or over and a UK resident for the entire period for which you are a member. No corporate or business use or membership. Please note that colleagues may be excluded from certain events, prize draws and experiences. See individual terms and conditions for more information and qualification.

Activation and Registration

Your Club membership is not transferable once activated. If you do not have a valid email address you can update your details online by creating an account or logging into your existing online account. You will need to provide a valid mobile or land line number and postal address. Without a valid email address, you will not receive all the regular offers and benefits associated with the Club. It is your responsibility to ensure that all your personal details are kept up to date and Jarrolds will not be responsible for any lost, delayed or undeliverable communications if you do not do so.

Rewards and benefits of the Club

As a member you will benefit from offers and promotions personalised for you. Inclusions and exclusions will apply and may change.

Restrictions and Exclusions

Some offers (including the 10% off welcome voucher, 15% Anniversary, 20% Birthday) will be subject to exclusions.  These will include but not limited to: No discount on selected Concessions, 'Online Exclusive' or Jarrolds Store Folk items, Ink supplies, Commission art prints,  Stamps, Gift Cards and Event tickets.  Discount may be limited on Alcohol and not applicable on already discounted items.  

Concessions within Jarrolds:  Jo Malone London,  Hobbs, Whistles, Mint Velvet, REISS, Phase Eight, Gagliardi, Carl Scarpa, Kurt Geiger, L.K. Bennett,  Sana Brow Spa, Jigsaw and Charles Clinkard.

Concession participation: Jo Malone London, Mint Velvet, REISS, and Sana Brow Studio are excluded from any and all promotions.  Other concessions may be included in certain offers, please see indivual code for further details.


You can terminate your Club membership at any time online by logging in to the My Account area of the Jarrolds website and opting out of all marketing communications. When you have opted out we will cease to communicate to you about the Privilege Club. We can terminate your Club membership immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently or in breach of these terms. If your membership has been inactive for 12 months we will review it and in our discretion, choose to suspend your account.

Making changes to the Club

We can make changes to the eligibility requirements, the benefits and the terms of the Club at any time, or at our reasonable discretion if it is required for the continuing administration of the Club. Material changes will be communicated to you via email or postal communication. We reserve the right to withdraw or cancel the Club at any time giving members seven days’ notice of termination in writing (via email or postal communications).

Contacting us

If you have any questions about the Club, then please email us at [email protected]

Your information

Your personal information obtained by us in connection with the Club will be used in accordance with data protection legislation and our Privacy Policy (available at Jarrolds.co.uk/privacy). In particular, it will be used to administer the Club, provide you with benefits and to keep you updated including by post, email and text messaging.

Governing Law

The laws of England and Wales apply to these terms and our dealings with you in connection with the Club. The terms are in English and any communications we send to you will be in English.

These terms correct as of June 2019.